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Sportsbook Customer Service Incompetence

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cobra_king

cobra_king

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The last week or so I have been dealing with 5 dimes misgrading at least one prop bet a day, but all I have done is shoot off an email to them and I get back an apology and acknowledgement that they have corrected their mistake. So today when the lines first come out I make a wager that Jason Heyward would have more total bases than Ty Wigginton. I leave for the rest of the day, come home and see that Heyward did not start the game. So I check my wagers and sure enough the wager is graded as a loss. So I fire off an email stating this, fully expecting the usual reply stating that it has been corrected. But not tonight. I am now on email number 4 with some bonehead who insists that a player DOES NOT HAVE TO START for the bet to have action. Even after I calmly pointed out that this would be a recipe for disaster for any book, he has told me time and again that only the listed pitchers need start to have action and that he has confirmed this with a manager. I even sent him a previous email where one of my previous total bases bets was refunded when a player did not start. I am sure that when he reads that email he will dip into my account and reverse that as well! Anyway just venting until I hear back from them. Carry on as you all were!
 
Thanks kato.

Definately the former polaroid, which was obvious from the first email I got back from him.

The kicker for me is when he said that his manager has thoroughly reviewed this and they would love to help me but I am in the wrong so they unfortunately cannot.

-900 that he never even spoke to anyone.

Have not heard back from my last email so something tells me that someone with a clue may actually be checking into it.
 
I could trade stories of Costa Rican CS incompetence for a week.

I don't even mind so much that they're incompetent. What does anyone expect? They hire people off the street who are barely qualified to work at McDonalds and then don't train them. I am understanding how they don't know what is going on. I am very nice to them even when they do something boobish.

But when they are totally hilariously wrong - AND they start giving you attitude instead of just asking someone for help.

You wanna skin them.
 
RogueJuror
If they would teach them just a little bit about gambling.


Oksy I just thought of another racket. Call me.
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:greencheck:

For months I've been reading old threads in the S&I forum at SBR and so many times it's passed through my mind that a racket they use here in oz for training cs reps in various industries would be perfect for CR. My friend works for one of these providers and it's basically like a recruitment agency but instead of recruiting, you're more of a trained cs rep supplier. You train the people up and keep them on your books and then when someone needs a rep you charge either a one time flat fee for supplying the rep to the book with a performance guarantee for x amount of time or you tack on a fee to their hourly wage like a traditional recruitment agency.

I'd have to investigate it more but each time I see a thread like this it sounds more and more like a better idea. Although it seems some books could give a shit if their reps suck, I'd like to think that a few would be willing to pay a premium to ensure they have people who have a clue. Could save a lot of time and money overall.
 
durito
none of them give a shit
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yeah I kind of figured that but that would dash my dreams

so I'll just delude myself into thinking that if I were to ever come up with a good business plan and show these books how they could improve their profits by hiring competent people that they'd fall in love with the idea and roguey and I could retire before we're 40 :)
 
durito
lets open a book
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yes!!!!!


RogueJuror
Oksy we are thinking similarly but not same.

Usually when I say racket someone is getting screw over.

Oksy we will retire before we're 40.
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Those are usually my racket dreams as well. Dodgy ones.

For some reason this idea pops into my head quite a bit though. Just seems a bit strange that books don't see the value in spending a bit more money on their staff when it'll save them potential lost business and prevent having their upper level employees deal with basic issues when their time is better spent on other money-making activities for the company. Kind of seems like basic business 101: A big part of retaining customers is customer service. But maybe there really is no need for it offshore as people are so accustomed to dealing with incompetent reps that most of them will stay at a book regardless.
 
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